Updates to ManyChat 'Automation' Interface
improved
Instagram
General
Facebook Messenger
We’ve made additional improvements to the ‘Automation’ section in the ManyChat desktop app to simplify and better streamline the user experience.
  • Folders and filters
    will only display when in use and an 'All' filter has been added to reset current filter options for Flows:
image
  • Multiple flows can be selected
    and moved into folders in one action (drag with mouse):
image
  • Opt-in and Opt-out automations
    by channel are now managed from the Settings tab for all accounts. Existing accounts can still access these flows from the Automation tab:
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Learn more about Opt-in and Opt-out automations.
Comments Automation for Instagram Lives
new
Instagram
DM Automation is now available for Instagram Live Comments.
This new trigger allows you to send an automated DM reply to users that comment during an Instagram Live.
You’ll find this new trigger when you click ‘Add Trigger’ from your Starting Step and you can customize your Keywords once you add the trigger:
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Learn more about the Instagram Live Comments trigger.
Instagram Comments Growth Tool Improvements
improved
Instagram
Updates have been made to the
Instagram Comments Growth Tool (CGT)
for IG Posts to allow users to build advanced automation connected to this trigger:
-
Nodes including Actions, Conditions, and Randomizers
can now be used after the Starting Step for advanced automation
-
Existing Contact & Messaging Window Segment
can be used in Condition steps to filter for existing contacts within the 24-hour messaging window to personalize automation
-
New Flow Checker for CGT
checks to make sure that the checkbox 'Use as reply to Instagram Comments' is marked (required step) when publishing in Flow Builder
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Learn more about Instagram Comments Growth Tool
Updates to ManyChat 'Automation' Interface
new
improved
Instagram
General
Facebook Messenger
We’ve made some updates to the ‘Automation’ section to simplify and better streamline the user experience:
Flows, Keywords, Sequences, and Rules
have been removed from the left side menu and are now located at the top of the Automation tab:
image
Triggers for Basic Automations
for Instagram DMs and Facebook Messenger have been added to the Automation tab under ‘Basic Automations’
Screenshot 2021-11-03 at 13
Learn more about Basic Automation triggers.
Quick Reply Improvements
new
improved
Instagram
General
Facebook Messenger
We have released two new settings related to Quick Replies within ManyChat that will help decrease your drop-off rate with contacts and make your conversations smarter in guiding your contacts through automation to the final destination even if they do not select a Quick Reply.
These two settings are "Follow-up if contact hasn't engaged" and "Retry if reply isn't a Quick Reply".
"
Follow-up if contact hasn't engaged
" allows you to automatically reach out to a contact that did not select a Quick Reply and stopped automation. You can set this to be up to 24 hours of the last interaction.
"
Retry if reply isn't a Quick Reply
" is the second newest feature for Quick Replies that if a contact does a non-Quick Reply activity within the bot, you can set up a automatic message to go out with the same set of Quick Reply options asking the contact to select a QR to continue the conversation. For instance, a contact selects an option in the Main Menu or asks a question outside of the automation that they are in, you can set up a "Try Again" message to appear X amount of times with the same Quick Replies prompting them to select one to continue the conversation.
Learn more here
New Instagram System Fields
new
improved
Instagram
Now available to Instagram DM Automation, you will receive more information about your contacts within System Fields of ManyChat and can use this information to segment, filter, and create different automation experiences.
These new fields include:
  • Follows Business on Instagram (Y/N)
  • Follower Count on Instagram
  • Verified on Instagram (Y/N)
  • Business Follows Contact on Instagram (Y/N)
  • Instagram Username
You can use these new System Fields in Flow Builder currently in the Condition block, as a text input, or as a trigger rule.
To learn about using these new System Fields, click here
Story Mention Reply Improvements
improved
Instagram
We have added the Story Mention Reply as a Trigger on the Flow Builder level and added the ability to either send a reply to a Story Mention either "Once per 24 hours" or "Every time". To use this tool, go to Settings>Instagram>Story Mention Reply. Read more here image
Dynamic Content block for Instagram
improved
Instagram
We have opened up the ability to use the Dynamic Content block for Instagram DM Automation. If you are trying to send dynamic content via API to your contacts, now you are able to just as you are in Messenger. We recommend only developers that are comfortable with APIs and JSONs to use this feature.
To use this feature, go to your Flow Builder, edit a Flow, and add a Dynamic Content block there. Currently there's no way to test this feature for IG.
Learn more how to use this feature here
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Instagram Story Reply Trigger
new
Instagram
The Instagram Story Reply trigger makes it simple and efficient to create automated replies or reactions to be sent to your followers when they reply or react to one or all of your stories.
This trigger can be found either in
Flow Builder
as a trigger in the Starting Step or in the
Growth Tools
section of your ManyChat account.
This feature allows you to:
  • Send a unique message when your followers “react” to your Stories (e.g. 🔥😍👏)
  • Set a message to send after a follower replies to your Story with either a specific Keyword or to trigger for all replies
  • React with the ❤ (heart) to every reply from a Story
You can either select individual stories or all stories to attach this trigger to. Also, you can create Keywords that fire off certain responses based on if the user replies with a certain Keyword or Reaction.
Learn how to use this tool here.
Convert Channels
new
General
Convert Channels is the newest tool available to all ManyChat accounts.
This tool allows you to convert a flow built for one channel and change it to another channel. Some examples include:
  • Instagram-to-Messenger and Messenger-to-Instagram
  • Messenger-to-SMS and SMS-to-Messenger
  • Instagram-to-SMS and SMS-to-Instagram
You can also convert multi-channel flows, if you use any combination of the channels, to other channels of your choice.
To get started, go to the Flow you want to convert, click the three dots button next to the “Edit Flow” button, and select “Convert Channels”. Select the channels you’d like the message blocks to convert to and we will copy your flow over in seconds. You will find your new flow in the same folder.
Learn more about the Convert Channels feature here!
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