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Region-Lock Chatbots
Why Region locking is important. Only applies to Subscribers It auto-segments your audience. If you sell in the US, have a chatbot for the US, FB page for the US. If restrictions to a certain region apply, your entire business/chat experience doesn’t get affected by one or more people being on the FB page. 2a. You can see what strategies work best in each region. No need to have language and locale filters do the work when the bot by design is doing it for you. Cleaner audience, FB ads are notorious for drawing in people outside of the country if you do broad targeting, now with FB’s oopsies while they take your $$, the bot will politely dismiss them if they engage which will prevent spammers and bots from getting into the audience. If the bot has a region that the person is contacting them from available, redirect them to that bot instead. Online retailers have specific domains for each region, why not chatbots? 6.Have “Regions” America and break that down into sub-regions like the US, Canada, Latin America, South America 6a. Have the ability to expand or contract your region. 6b. My region is “Americas” but only the United States is where I want. 6c. I want to remove/add Canada & Mexico to my “region” 6d. In those sub-regions, such as America, being able to filter by state instead of Locale. Additional benefits of Region-locking a chatbot. The admin can live in another country, the same thing with the team, it only applies to subscribers, this prevents issues from cascading from one region to another. Also, this helps ManyChat find better solutions to specific regional problems like SMS & Email for other locations such as the rollback for SMS in South America due to “pricing issues” no only those people in that region are affected and get the news instead of notification(s) across the board for all Bot builders. Allows for regional experts in ManyChat and FB ads to shine and show what works best in their region vs the global scale. No need to have multiple language filters for larger areas anymore. The region filter will be based on the actual of where the subscriber. It can be based on local time for them, where they live, what country they live in. The location they often log in to FB from. Zip Code, Country code, Area code, etc. There are so many ways that this can be determined to see if someone is an actual resident of that region since FB has most of the login information from subscribers including phone numbers which is huge at determining where someone is from. Upvote the shit out of this. Stop getting bullied by Facebook.
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Unified Facebook and ManyChat Inbox
As you may know, your Facebook page and ManyChat have their own inboxes and most, if not all of the messages don’t actively sync up. What would be a priority to be put in development is: A massive upgrade to ManyChat, Inbox "Audience/LiveChat" section. Take all the features from FB inbox and have them in LiveChat. The ability to search for Subscribers in LiveChat The ability to find subscribers in LiveChat and start a conversation with them. The ability to Mark conversations as unread, priority, spam, follow-up. The ability to view Facebook profiles from LiveChat/Audience. The ability to Block/Report Spam conversations in ManyChat, preventing that person from engaging with the Chatbot/FB page. The ability to delete a conversation without deleting the user in ManyChat. Create your own folders in LiveChat Have inbox, closed, important, follow up folders. The ability to pull in relevant information about subscribers that appears in FB inbox. Expand out the LiveChat window. Be able to collapse the right side panel of LiveChat. Sort by new to old conversations vice versa. Filter livechat. See who came in from Facebook to Messenger (Tag appropriately) See who came in from Instagram to Messenger (Tag appropriately) See who came in from WhatsApp to Messenger (Tag appropriately) Why is this important? Your platform was designed for communication, yet the way it’s laid out is backwards in concept and execution. Your applications within ManyChat do not communicate with each other. If you care about feedback on your platform and making it great and not just “popular” you would find that this will increase user retention “subs” which means the money printer keeps going. Better user experience from Chatbot builder, to LiveChat agent, to Facebook user. Again, money printer go brrr. A complete unification of Facebook page inbox w/ ManyChat, so that regardless of what inbox you use, you can do pretty much the exact same thing while abiding by TOS/Rules of Engagement. Facebook page inbox displays hugely valuable metadata on the active person. You can see, Facebook profile, location, gender, what ad they opted into, are they a new customer, should I mark conversation for follow up, Are they harassing my page or team? Report them, Block them, Mark as spam. Chatbots in my industry get a bunch of spammers and yet there is only the option to delete them from ManyChat. That doesn't resolve the issue, it's a bad band-aid for a gaping wound. Is this a person worthy of follow up? Star Conversation, create a new tag. Multiple folders instead of Open/Done. Active username search feature instead of LiveChat search which doesn't search for user name at all more for things said in conversation.
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