Chaining Http responses in Action Block
Hi, When creating a ManyChat app an Action block allows multiple HTTP requests to be fired sequentially. For each HTTP request you can also define a mapping. Based on my experience with this functionality it seems that the mapping for the response to an http call only gets set to the CUF AFTER the entire action block has been completed. This means that if I have an action with 3 requests where request # 2 & 3 depend on the response of request #1 - I would need to split my action into 2 actions one with request #1 another with request #2 & 3 It would be awesome if we could have a fix for this where the response of request # 1 can be used as input variables in subsequent requests in an action block
Agent Reply Timer
A timer which lets us measure the response time of our Assigned Live Chat Agents in the following scenarios: Start timer when Live Chat Agent is assigned DO NOT take into consideration non working days for the timer's average. (or Sundays will completely damage an Agent's average) Stop timer when Agent opens chat and types/sends flow/activates rule that sends message Re start timer if lead asks again This way, we can see for Live Chat Agent team members, their average response time and keep track of reponse goals. Keeping in mind schedule variations so if an Agent doesnt work nights, leads assigned over night's timer will only begin once the shift begins, example: Condition! If time is between "Monday-Friday", 9am to 5pm, start live chat agent's timer.
Instagram - Ref URL and Save Payload to CUF
Hi, Is it ever possible to create RefURL with a custom Ref parameter and saving Payload to Custom User Field in Instagram Direct in the same way as you did it for Facebook Messenger?
Groups and Search Inside Bot Fields
We already have folder creation and search in user fields which helps to alot to manage everything. But the same case is not going on when it comes to bot fields. Please add the folders and search option in bot fields we have a lot of different campaigns where we use bot fields and without management properly it becomes a big headache. It's my humble request to add this feature.
Single flow for multiple channels
Is it possible to use a single flow for multiple channels? i.e. I want to use same automation for FB, IG and WA with no repeating for every channel.
A lot of people have been asking about this. Here is some more data before you upvote. WhatsApp has many more restrictions than Facebook Messenger. You will have to pay extra for each account since it requires a dedicated server. (think $50-100/mo) You will have to go through manual approval for the account. Conditions to get in are much stricter, so might not even qualify. You can't send any promotional messages. You have to pay for non-promo messages that are sent beyond 24 hours. Moreover, you will have to go through manual approval for messages sent beyon 24 hours. Basically, you need to provide a list of templates of messages that you plan to send beyond 24 hours and Facebook has to approve them, before you can send them. This is NOT like Sponsored Messages. You are not expected to be adding new templates all the time. Think of this as transactional messages that first require an approval from FB. Every message that you want to send beyond 24 hours has to be one of the templates that you got approved. The good thing is - 24 hour window works the same way. You can do automation and live chat without limits. That said, you don’t have buttons and quick replies on WhatsApp. Only text and pictures. Given all this - are do you still want WhatsApp? What is the use case for your/client's business?
Can You Guys create a not complicated version of a crm with a pipeline in it to be able to move leads to deals and track all activity within it. That would be a great new option to help your users close more deals and make more money.