Lately, ManyChat has added new channels like Instagram and WhatsApp that allows us to create omnichannel chatbots.
The problem is that if a user is active on multiple channels, we cannot know on which channel the user is currently active. We do have "Opted-in for [channel]" variables, but these do not work properly when a user is opted-in to multiple channels.
Therefore, I would like to get a Current Channel variable so we know on which channel the user is currently active.
With this feature, we (for example) can create one Default Reply for all channels instead of separate Default Reply flows per channel that probably will do the same thing.