Currently, if a subscriber has previously given their email and/or SMS number and opted in to be contacted via those channels, but then unsubscribes from Messenger/deletes the conversation, they are automatically unsubscribed from ALL channels.
This is horrible as each channel has its own method of unsubscribing and the user should be able to choose to unsubscribe from Messenger but still receive either email or SMS.
Another issue with this is that anyone who comes in as a Guest via a Customer Chat widget who deletes that conversation, they are also unsubscribed from email and SMS.
Also, looking ahead, we need ManyChat to make this small change so that other future channels besides email and SMS (like IG, WhatsApp, and other upcoming channels) aren’t tied to the subscription status of the person with the Facebook page.