Discover inspiration, solutions, and meaningful connections.
Hello! Here's everything you need to get started with this community
Questions about using Manychat? Try searching here
Explore how your peers are taking chat marketing to new heights
Add your ideas to make Manychat better
Manychat is connected to both Insta and FB, and the Converstation starters are live/published, but they don’t show on either when people go to my DMs. How do I fix this, what do I need to look for?
Hello! I'd like to know if it's possible (and how) to automate a message sequence (once the user replies to a story) only when they reply to the previous message sent. For example, if the user replies “Yes” to a story, it triggers a message sequence including a first message that says “Hi Jacque, how are you? Do you have any experience in this field or not at all?” Then the second automatic message is sent when the user has replied to the first message. I don't want the user to have the choice between several answers already written, but to give his own answer so that the rest of the sequence follows. Is it possible to do this? If so, how? Thanks for your help.
Hi everyone! 👋 Happy Monday! I’m excited to introduce myself: I’m Raquel, originally from Lisbon, Portugal, and now based in Amsterdam, Netherlands. I’ve recently joined Manychat as a Community Manager, working closely with Marina. I’m passionate about creating inclusive and valuable community opportunities, and I’m excited to meet all the Manychat users! In my free time, you can find me reading in a park or making ceramics in my home studio. Feel free to get in touch with me in English or Portuguese. 🤗
I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this?
Hello, if I want to receive DMs from an influencer's recommendation to my account, how do I set up that trigger from the influencer's account? Is it possible?
Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.
Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how ?
Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?
Can not find it
I'm trying to upload an M4A file for automation, but the system is recognizing it as an MP4 and giving an error : Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'.
So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow
Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you
Access our product documentation, guides, and FAQs from the Support Team
Supercharge your campaigns with expert case studies and inspirational articles
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.